Refund Policy
Heer Tots — Refund Policy
Thank you for shopping at Heer Tots. Your trust is important to us, and we are committed to making your refund experience clear, fair, and reliable. This Refund Policy works in tandem with our Return & Exchange Policy to outline how your payments are handled when a product is returned.
Refund Conditions & Eligibility
A refund is initiated only after a returned item is safely received back at our facility and passes a comprehensive quality audit. To be eligible for a full refund:
- The return must be initiated strictly within our 3-day window from the date of delivery.
- Items must be unworn, unwashed, unaltered, and free from any signs of wear, stains, baby hygiene products, or damage.
- Original packaging and all garment tags must remain perfectly intact.
Refund Methods and Timelines
We process payments safely through your original mode of transaction or direct banking transfers once an item is verified:
| Payment Method | Refund Mode | Processing Timeline |
|---|---|---|
| Prepaid (Card / NetBanking) | Reversal to original card/account | 5 - 7 Business Days |
| Prepaid (UPI / Wallet) | Reversal to original UPI ID / wallet | 3 - 5 Business Days |
| Cash on Delivery (COD) | Direct Bank Transfer (NEFT) / UPI | 5 - 7 Business Days |
Step-by-Step Refund Flow
- 1Raise Request: Create a return request within 3 days via your account dashboard or by writing to our support team.
- 2Reverse Pickup: Our partner courier fetches the item from your address within 24-48 hours of acceptance.
- 3Quality Inspection: Once the parcel arrives at our warehouse, our quality assurance team inspects the clothes within 2-3 business days.
- 4Payout Approval: Upon successful quality check, the refund status is updated and the payout is instantly initiated.
⚠️ Important Non-Refundable Scenarios:
- Shipping/Delivery fees charged at the time of placing the order are strictly non-refundable.
- Items belonging to hygiene categories (Innerwear, Socks, Bodysuits) are completely excluded from any refunds.
- Any partial return of combo packs/bundles will result in a prorated or modified refund balance.
Cash on Delivery (COD) Refund Processing
To safely receive your refund for a Cash on Delivery (COD) order, you must provide verified bank account details or a secure UPI ID through our portal or official support channel. Please ensure accuracy when submitting:
- Beneficiary Account Holder Name
- Bank Name and Branch Name
- Bank Account Number
- IFSC Code OR Verified UPI ID
Note: Heer Tots will never ask you for sensitive passwords, OTPs, or credit card pins to process a refund.
Need Assistance with a Refund?
If your refund is delayed or if you need to update your bank transfer information, our customer success team is available to assist you:
- Email:support@heertots.com
- WhatsApp / Call:+91 7229955111
- Support Hours:Monday to Saturday | 10:00 AM – 6:00 PM (IST)
